#01
Follow the sun and region aligned support models.
Customer Service
Support that moves with your business.
Customer experience does not stop at go live. When your contact center is live and serving customers, our customer service teams are there to keep it running, stable, and supported.
Get support now.
If you’re a Bucher + Suter partner or customer, you can raise a support request via the case management portal in the b+s Hub.
Alternatively, click on one of the links below to call or email us.
📞 Worldwide: +1-800-917-9060
📞 Switzerland: +41 31 917 52 52
📞 Germany: +49 6251 8622 555
✉️ support@bucher-suter.com
Trusted by leading organizations.
Customer service built for live environments.
Bucher + Suter customer service ensures continuity of operations after go live. We provide responsive technical assistance and incident resolution within defined service levels, designed for complex contact center environments.
#02
Support teams who know your setup and the tools you use
#03
Support that spans the full customer lifecycle
What our customer service covers.
Our customer service offering focuses on keeping your environment available, stable, and performing as expected.
Technical support.
Support through phone, email, and case submission via the b+s Hub.
Incident and issue resolution.
Structured handling of incidents with clear prioritization and escalation.
User assistance.
Support for operational users working with Bucher + Suter–delivered solutions.
SLA-based response and escalation.
Defined response and recovery times aligned to severity and service level.
Coordination with partners.
Direct coordination with Cisco, Salesforce, and other partners where required.
Continuity beyond go live.
Support designed as an ongoing part of the customer lifecycle, not a handover point.
The b+s Hub. One place for support and resources.
The b+s Hub is our central customer and partner portal, designed to make support easier to access and manage.
On the b+s Hub, you can:
• Raise and track support cases
• Access product documentation and assets
• Read knowledge articles and guidance
• See direct contact details for your Bucher + Suter team
Support models that fit your operation.
Different environments require different levels of coverage. Our customer service offering includes multiple support models, with service hours aligned to regional or global needs. Support can be provided during local business hours or extended to 24x7 coverage depending on your contractual agreement.
Support that stays involved.
Deployment and delivery mark the start of the customer lifecycle, not the end of our involvement.
Our customer service teams work closely with delivery, engineering, and customer success to ensure issues are resolved with context and long term stability in mind.
Frequently Asked Questions
Support tickets can be raised through the case management portal in the b+s Hub, by emailing support@bucher-suter.com, or by calling one of our localized phone numbers listed above.
Customer service is available via phone, email, and the support portal.
Incidents are classified based on impact and urgency, with severity levels guiding response and escalation.
Yes. Where required, our teams coordinate directly with Cisco, Salesforce, and other partners.
Yes. Customer service is designed to support environments throughout their lifecycle.