Three commercial models. One delivery standard, built around how the modern enterprise contact center runs.
For resellers, systems integrators, and contact center consultancies who bring b+s Connects into their own CX practice.
#01
b+s Connects handles the integration between Cisco Contact Center platforms and Salesforce, Microsoft Dynamics, or ServiceNow. Partners stay in the customer relationship; we handle the engineering and ongoing support.
#02
b+s Connects is available through Cisco Solutions Plus and the Cisco Global Price List, which means it can be bought against existing Cisco purchase orders.
#03
Lead registration, deal protection, pricing, demo environments, and pre-sales engineering support all live in the b+s Hub. Once a deal is registered, it stays registered against the partner who brought it.
Jeff Marshall, Director Product Management, TTEC
"b+s Connects sells itself. It's such a well-developed solution that has markedly improved both efficiency and CX in our customers' contact centers, that it's always the first product we recommend when we start to explore integration solutions during our proposals."
How we work with TSDs, agents, and referral partners who bring enterprise contact center opportunities to us.
Registration goes on who is actually engaged with the customer and at what stage. If there's any ambiguity about who brought a deal, we get on the phone with both sides before anything moves forward.
Through pre-sales, scoping, and delivery, the relationship belongs to the advisor who brought it. A partner-led opportunity doesn't get converted into a direct one once delivery starts.
Solutions architects join customer calls, work through the integration scope, and produce the technical content the advisor needs to advance the opportunity. Pre-sales is part of the partnership.
Many advisors reach us via Telarus, as do other TSDs and independent agents working outside a formal structure. Register a deal with us first and we’ll make sure it remains yours!
