Skip to content
Software Integrations

Turn Microsoft Dynamics into your contact center desktop

Brings Cisco Contact Center routing and call control into Microsoft Dynamics. With b+s Connects, customer context and contact center controls live in the same workspace your agents already use every day.

See it on Microsoft AppSource →

What b+s Connects does inside Microsoft Dynamics

Microsoft Dynamics is built to maintain the customer relationship and run the service workflows that depend on it. b+s Connects empowers the routing and call handling it's already been engineered for, turning Dynamics into the dedicated agent workspace.

 

One workspace where there used to be two

b+s Connects brings Finesse and Dynamis into a single surface. Call control becomes a set of Dynamics actions. Cisco Contact Center keeps running the same routing logic underneath. The agent just doesn't have a second window open for it anymore.

 

Less time spent looking things up

b+s Connects displays matching contact and any related open work. A new case can be created automatically from the interaction itself if one is needed. That way the first thing the customer hears isn't a question they've already answered.

 

Inbound and outbound in the same workspace

Click-to-call from any record or campaign list, with Cisco Contact Center routing and placing the call underneath. Inbound calls land against the same records the same way. Activity history shows both directions in one timeline, so whoever picks up that customer next has the actual record of what was said and when.

 

Adaptable to platform change

While Cisco Contact Center and Microsoft Dynamics continue evolving, your integration stays stable. b+s Connects is continually updated based on new versions of Cisco Contact Center and is supported through Microsoft's Dynamics platform updates.

See it in action

Every contact center is different. A walkthrough with our team is the best way to see how b+s Connects would work in yours.

Contact us for a demo →
This site is registered on wpml.org as a development site. Switch to a production site key to remove this banner.