Make Salesforce Voice work for your enterprise contact center
Brings Cisco or Webex Contact Center into the native Salesforce agent desktop. With b+s Connects, calls arrive fully in context, inside the environment your agents already work in.
What b+s Connects does inside Salesforce Voice
Salesforce Voice changes the agent desktop without changing what’s under the hood. Calls still have to go to the right place with the right context. Supervisors still need real-time visibility. And the routing logic you spent years building still needs to do its job.
b+s Connects is a bridge between Cisco or Webex and Salesforce. It makes sure Cisco or Webex Contact Center keeps running routing and call infrastructure underneath, while Salesforce Voice runs the agent experience on top.
Full call control without leaving Salesforce
Every call control function runs from inside the Salesforce Omni-Channel widget. There's no separate contact center tool for agents to switch to. The Cisco or Webex Contact Center routing engine continues to handle all the routing logic it's been running in production. Nothing about the contact center side changes; the agent just stops switching tools to use it.
AI-assisted workflows that don't break live operations
Real-time transcription and the broader Agentforce capability set run inside Salesforce Voice on top of the same context layer. b+s Connects is built so these capabilities work inside the agent's flow without competing with live call handling for system resources.
What about Open CTI's end-of-life?
b+s Connects for Salesforce Voice is the migration path for Cisco and Webex Contact Center customers, built on the SalesforceVoice BYOT framework. For more on what Salesforce's February 2028 EOL announcement means and how to think about the transition, read our Open CTI EOL guide.