#01
Dedicated infrastructure
Environments operated exclusively for your organization, with no shared tenancy and no dependency on other customers' workloads.
Contact Center Platforms
Private cloud contact center for regulated environments.
Private cloud based in Switzerland, for when data residency and compliance requirements demand it.
Our certificates.
Where your data sits matters more than it used to.
European data protection regulators have grown more specific about what constitutes adequate safeguards when customer data moves across borders. The post-Schrems II environment has made cross-jurisdictional transfers materially harder to justify, with the 2018 US CLOUD Act adding another layer of complexity.
What happens when your regulator, auditor, or customer contract requires that voice recordings, transcripts, and CRM data remain under European jurisdiction?
For most organizations, the answer lives in contracts and configuration. For contact centers in banking, insurance, healthcare, and the public sector, it doesn't. A public cloud running on US-owned infrastructure sits under the CLOUD Act whether or not its data centers are in Europe, and no contractual safeguard fully closes that exposure.
What a private cloud contact center gets you.
A private cloud deployment delivers the operational benefits of cloud without placing the platform in an environment you can't fully control.
#02
Defined jurisdiction
Data stays in a jurisdiction you've chosen deliberately, with hosting arrangements and access controls documented to audit standards.
#03
Full capability
Same agent experience, omnichannel routing, and AI-assisted workflows you'd get in the public cloud. What changes is the environment.
When private cloud is the right choice.
Private cloud tends to be the right architecture when your organization operates under specific rules about where customer data can be processed, or when commitments to regulators or customers make public cloud difficult to defend.
It's also a good fit for contact centers that have invested heavily in Cisco Unified Contact Center Enterprise and want to modernize without replacing the platform their operation is built on.
Customer data must remain under European or Swiss jurisdiction by regulation or contract.
Your sector operates under DORA, NIS2, FINMA circulars, FADP, or equivalent frameworks.
Your risk posture requires data to sit outside the reach of the US CLOUD Act.
You've invested heavily in Cisco UCCE and want to modernize without replatforming.
You need to combine regulated workloads with modern capabilities (AI, omnichannel, analytics).
Public cloud has been ruled out in procurement or audit review.
We operate our private cloud from high-security data centers in Switzerland, chosen for the combination of physical security, legal jurisdiction, and operational stability the country provides. Switzerland sits outside the EU but is recognized by the European Commission as providing equivalent data protection under GDPR, which means data held there can move between your Swiss and EU operations under the same legal basis as if it were hosted inside the bloc. Switzerland is also outside the reach of the US CLOUD Act.
Our private cloud runs on Cisco Unified Contact Center Enterprise, the same architecture that powers many of the largest on-premise contact centers in Europe. Organizations running Cisco UCCE today can move into our private cloud without abandoning the routing, reporting, and integration investments their operation already depends on.
The environment is independently certified to international information security and service management standards, including ISO 27001, ISO 20000, and BSI C5, the German federal standard for cloud service providers serving regulated industries and the public sector. We're also listed on the EU-U.S. Data Privacy Framework, and we keep all certifications current so they're usable as evidence in your own audit cycles.
A private cloud is only as reliable as the operation running it. Our managed services teams in Switzerland and Germany monitor, maintain, and support the environment around the clock, with incident response, patching, and change management processes designed for production contact centers carrying live customer traffic.
How private cloud works in your operation.
#01
Migrate without disrupting live service.
Migrating a contact center in a regulated environment is a change that has to be defensible, not just functional. It has to hold up to internal compliance, to leadership, and often to regulators reviewing the move retrospectively.
We start with a close read of your current environment, your dependencies, and your compliance commitments, before any platform decisions are locked in. Migrations are phased so live service is never dependent on a single cutover working perfectly the first time. Our customer success and operations teams stay involved long after go-live, because how the platform behaves in live production is the part your regulator actually cares about.
#02
Integrate with the rest of your service stack.
A private cloud contact center shouldn't mean a disconnected one. We build integrations into the rest of your service stack the same way we do for any deployment: CRM systems including Salesforce, Microsoft Dynamics, and ServiceNow; digital channel integration across voice, messaging, and social; and conversational and generative AI that extends what agents and customers can do without leaving the regulated environment.
That connectivity is what makes private cloud a durable long-term architecture rather than a workaround. Your platform evolves alongside the rest of your service operation, even while it runs under tighter constraints than public cloud would allow.
Proof in regulated environments.
Thurgauer Kantonalbank
A Swiss cantonal bank migrating its contact center operation without pausing live customer service.
✔ 800+ employees migrated with zero service interruption.
SBK
A German health insurer running a high-availability service model built on personal-contact continuity.
✔ Continuous phone accessibility across a nationwide customer base.
European Private Cloud – FAQs
In Switzerland. That puts the hosting environment under Swiss data protection law, which the European Commission recognizes as providing equivalent protection to GDPR. It also places the environment outside the reach of the US CLOUD Act and similar extraterritorial disclosure frameworks.
Public cloud runs on shared infrastructure operated by a cloud provider, alongside other tenants on the same underlying platform. Private cloud runs on infrastructure dedicated to your organization. For contact center workloads, the functional experience can be very similar. The difference shows up in who controls the environment, where the data sits, and how much you can specify about the security and operational model.
Yes. Our private cloud deployments support the same digital channels, AI-assisted workflows, and analytics capabilities a modern contact center would expect. What changes is the environment, not what the platform can do inside it.
ISO 27001, ISO 20000, and BSI C5, along with GDPR and Swiss FADP alignment. Bucher + Suter is also listed on the EU-U.S. Data Privacy Framework, which covers transatlantic data transfers between our European and US operations.
Yes, and it’s a common pattern. Organizations often keep their core calling infrastructure on-premise while moving contact center technology, digital channels, and analytics into private cloud. We design those deployments so the two environments behave as a single coherent system.
No. Private cloud is a deliberate architectural choice, not a commitment you can’t revisit. If your regulatory environment changes or your risk tolerance shifts, the path to public cloud is a supported one.
Our operations teams in Switzerland and Germany. They monitor the environment around the clock, handle patching and change management, and respond to incidents under processes designed for production contact centers carrying live customer traffic.