40 +
Years
building connections between organizations and their customers.
About Us
Your partner in connected performance.
Contact center environments leave little room for error. Live systems. High volumes. Sensitive data. Decisions that carry weight. That’s where we do our best work.
Built for real-world complexity.
Bucher + Suter has spent over 40 years working inside complex contact center environments, where performance needs to hold up under pressure. The role we play is simple: bring structure, clarity, and steady improvement to systems that can’t afford disruption.
20 +
Years
working with Cisco technology.
120 +
Specialists
focused on contact center performance.
400 +
Projects
delivered across complex service environments.
10 +
Years
as a Salesforce partner
3 +
Offices
across Switzerland, Germany, and the USA.
What matters
in our work.
There’s rarely a single issue holding performance back. More often, it’s in how different parts of the system interact. So we start by understanding how things actually run. From there, we make changes that are clear, practical, and sustainable.
#01
Clarity in complexity
We make it easier to see what matters now and what needs to happen next.
#02
Practical thinking
Ideas only matter if they work in real environments. We stay grounded in how contact centers actually operate.
#03
Responsibility beyond delivery
Go-live is an important milestone, but just the beginning. We stay accountable for how the system performs over time.
A brief history of b+s.
Bucher + Suter began as a specialist in contact center technology, working closely with organizations navigating early platform complexity. As contact centers evolved, so did the work. What started as platform expertise grew into something broader: helping organizations make their entire contact center system perform as one across technology, workflows, and teams.
Today, that remains the focus. The tools have changed. The environments have become more complex. But the core idea is the same: Make the system work better. Keep it working.
1981
b+s founded
We were founded in 1981 by Daniel Suter, Matthias Bucher, Hansruedi Scheidegger, and Hans Honger, with a focus on robotics and software.
1995
We join the Noser Group
This makes it possible to position ourselves internationally and to begin implementing, reselling, and supporting Cisco’s contact center suite of products, as well as our own add-on solutions.
2000
Early Cisco contact center work begins
We installed the world’s first Cisco Contact Center (IPCC) in 2000, marking the start of a long-standing specialism in complex contact center environments.
2016
We launch our private cloud contact center
Our private cloud contact center gave organizations another way to modernizemodernise service environments while keeping more control over infrastructure, security, and performance.
2021
We help a global insurer rollout the biggest Conversational AI voicebot in Europe
This project showed how conversational AI could support service at scale without losing operational control.
2023
Our infrastructure offer expands across every model
Our contact center infrastructure offer grew to cover on-prem, hybrid, public and private cloud environments across Europe and North America, giving organizations more flexibility in how they design and evolve their architecture.
Today
A broader role in contact center performance
With 120+ specialists and experience across 400+ projects, Bucher + Suter now works across platforms, integrations, AI, and operations, with a wider focus on whole-system performance.
Our Management Team
Martin Wüthrich
Chief Executive Officer
Stefan Pfammatter
Chief Technology Officer
Dionys Henzen
Chief Information Security Officer
Sylvain Lemaire
Chief Operations Officer
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